Our Client Promise here at Direct Mediation Services
Approaching mediation is not easy. It means acknowledging that there is a problem and for many people that communications have broken down in the family. However, by making the decision to attend mediation it means you want to change the situation and to find an agreement that everyone can live with. That first telephone call can be daunting, so that is why you can book online, but with the knowledge that at any time you can speak to someone at Direct Mediation Services about mediation, the process and the promise we make to you as a client regarding the services we deliver.
Many people worry about seeing their ex-partner during the mediation process, especially if there has been an argument or they are no longer speaking. Before the mediation takes place, each person is invited to a Mediation Information & Assessment Meeting (MIAM). This allows you to ask questions about the mediation process and the accredited family mediator will talk to you about your personal situation. This can be done online or Face-to-Face and usually last between 45 minutes to an hour. If you opt to have a Face-to-Face meeting, you can be assured that we will not schedule your ex-partner’s MIAM at the same time. At the MIAM your mediator will talk to you about whether mediation is the right approach for you. It is important to remember that by attending a MIAM, it does not necessarily mean that the mediation will progress – your mediator will discuss the different routes that may be available for you if that is the case.
Once you have asked us for a MIAM, we understand the need to priorities your case and that is why we always try and offer you a MIAM within 24 hours/one working day from the time you have booked. When you provide us with your ex-partner’s details we will then contact them asking them to attend a MIAM also. This is done by text and email (if the contact details are available). We usually allow 72 hours for a response and then if nothing is heard, we contact them again up asking for a reply, explaining that we will sign the court papers if we do not hear from them in 24 hours.
We believe that having specified time frames in place allows you to know where you are in the process and it is one less thing for you to worry about. To book your MIAM today, visit our website or email us.
Call: 0113 468 9593Differences between mediation and conciliation When faced with a family related dispute, our first reaction will be to resolve the problem ourselves. We might sit down, talk it through, explore ideas, and try and find a way forward. Sometimes this...
Call: 0113 468 9593Gay men don’t mediate? Stuart Hanson is the managing partner at Direct Mediation Services. He is a winner of one of the National Mediation Awards and has served as a director of The College of Mediators. He is registered as an accredited family...
Call: 0113 468 9593Do I have to attend a MIAM? Since 2014 it is a legal requirement to attend a Mediation Information and Assessment Meeting (MIAM) before making an application to the Court relating to a family dispute. This is to enable you to at least attempt...
Direct Mediation Services
Direct Mediation Services is a trading name of The Intelligent Solutions Group Ltd. The company is registered in England and Wales. Company number 7760633. VAT number 334 1841 12. Our company’s registered address is 5 Carla Beck House, Carla Beck Lane, Carleton, Skipton, BD23 3BQ.
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