Policies

Direct Mediation Services aims to build a culture of transparency in its work and how we accomplish it. We have published our policies and procedures, so that not just our staff and mediators know how the service operates, but also you as clients. The documents listed on this website are meant to guide and enable our staff and mediators to uphold Direct Mediation Services’ values and expectations when delivering family mediations. If you have any questions about the policies and procedures listed, please contact us.

• Review dates for policies & procedures 2020/21/22
• A1.1 Service Plan 2020/21 (available on request)
• A3.1a Grievance and Disciplinary Procedure
• A3.1 Written Non Discrimination Policy
• Accreditation mediation certificate 
• Application form – employment
• Audit Policy & Procedure
• B1.2 Procedure and Process Policy for Signposting and Referrals
• BYOD policy
• C1.1 Documented Staff Structure
• C1.2 Documented Key Roles and Decision Making Responsibility Structure
• C2.1 Process for Annual Review of Performance
• C3.5 Insurance policy to be displayed at all premises
• C4.1 Waiting Room Policy
• Cancellations & Refund Policy
• Certificate of Incorporation
• Change of details form
• Client Care Letter
• Closing Letter
• Confidentiality Agreement
• Conflict of Interest Disclosure Statement
• Cookies Policy
• D1.3 Equality & Diversity Policy
• D1.5 Procedure to ensure staff, volunteer and client safety
• D2.1 Induction Checklist
• D2.3 Training and Development Plan
• D2.4 Staff Training Record
• D3.1 Supervisor Self Declaration Form for each mediator (available on request)
• D3.2 Supervisor arrangements, including external supervisor contract
• D5.1 Evidence of individual mediator competence
• Disability Access Policy
• E1.1 Information and Client Record Management
• E1.2 File Management Procedure
• E2.1 Mediation Review Policy
• F1.1 MIAM Assessment Form (available on request)
• F2.1 Process and Time Frames for Family Mediation
• F3.2 Agreement to Mediate
• F4.1 Procedure for Child Protection
• F4.2 Procedure for addressing the role of children in mediation
• F5.2 DMS funding chart
• F6.1 Client Confidentiality Procedure
• F7.1 Non Discrimination Policy when instructing or using other suppliers
• Financial Disclosure for married couples
• Financial Disclosure for unmarried couples
• Financial Mediation Pack
• Financial Provision on Divorce
• G1.2 Complaints Procedure
• G2.2a Client Satisfaction Survey
• G2.2 Client Satisfaction Procedure
• GDPR Notice
• ICO Registration Certificate
• Worldpay Information Security Policy
• Lone Worker Policy
• Privacy Policy
• Safeguarding Policy and Child Protection Policy
• Template – Case Session Record
• Template – Parenting Plan
• Template – Financial Case Session Record
• Template – Open Financial Statement
• Template – Memorandum of Understanding