National Help Line: 0113 468 9593

Factsheet 2 – Low income & non-passporting benefits



You will be given only one opportunity to present all documents needed for your application. A decision on your application will be provided within 10 working days. Do not contact Direct Mediation Services within this period.

If you wish to have this information in a PDF format, please click here.


What is a low income?

  • A combined household income, from work, benefits or any other source, of less than £2657 per month
  • This means that if you are living with a new partner, we will need to make an assessment of their income
  • Just because you get less than £2657 a month, you do not automatically qualify for Legal Aid
  • Capital and savings will also be taken into account – if you have more than £8000 in savings, you will not qualify


You need to send the following evidence for your Legal Aid application:

  1. Bank statements – the last four weeks’ If you have other individual or joint bank accounts, you will also need to provide statements for these for the same period. (See Photo A for an example.)
  2. In employment – payslips for the last four weeks or one month. (See Photo B for an example.)

There are only four ways to submit your evidence


We have an electronic form which you can complete by clicking here and scrolling to the bottom of the page. This is the only page on the website that you can use for submitting your application for Legal Aid

This is our secure and dedicated Legal Aid WhatsApp number: 07477 867736. Send a clear photo with one full page per image. This number does not accept calls
This email address is only for submitting your evidence: [email protected] (Please provide your telephone number, so we can call you back)
Make sure all post is addressed to: Direct Mediation Services, 5 Carla Beck House, Carla Beck Lane, Carleton-in-Craven, Skipton, BD23 3BQ. Please ensure the correct postage is paid. We do not accept Legal Aid applications at any other address




Photo A – Bank statements

The easiest way to get your bank statements for the last four weeks is to go to your bank and ask them to print them out. If you have more than one bank and/or building society account, we need statements for all of these as well. This includes joint accounts

You may also be able to download them as a PDF

We need to see clearly:

  1. The four edges of the page
  2. Full pages
  3. Your full name
  4. Your full address
  5. Account number
  6. Period covering the last four weeks
  7. Page number sequence 1, 2, 3 …


Photo B – Payslips

We need to see clearly:

  1. The four edges of the page
  2. Full pages
  3. Your full name
  4. Your national insurance number
  5. Period covering the last four weeks or one month
Disability Confident
Resolution member
Mediator Green Pledge
Child Friendly Leeds
Dementia Friendly
University of Sussex


Direct Mediation Services

Direct Mediation Services is a trading name of The Intelligent Solutions Group Ltd. The company is registered in England and Wales - Company number 7760633. The VAT registration number for the company is 334 8141 12. Our company’s registered address is 5 Carla Beck House, Carla Beck Lane, Carleton, Skipton, BD23 3BQ.


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